SHIPPING COSTS
In-store Pickup
When can I pick up my order?
Order Paid:
We estimate 45 minutes to 1 hour after placing your order. The preparation period may vary depending
on the number of people in our stores.
Where do I collect?
The survey can be done in one of our stores, Mozelos/Porto.
Is there any additional cost?
Yes, but only and only if your order is less than €50.00 with prepayment
ATM. An administrative fee of €1.25 is added.
I want to schedule pickup of my order for
a specific date. Is this possible?
Yes, it is possible. During the checkout process, you will have the option to select a specific
date
for pickup of your order. This feature is subject to an additional cost,
as shown in the "Scheduling Shipping/Store Pickup" table, which
you can see below.
Shipping by Carrier
Delivery to the indicated address
Portugal Continental
Prepayment
0 ~ 4,99Kgs
3,99€
5 ~ 9,99Kgs
4,99€
10 ~ 19,99Kgs
5,49€
20 ~ 29,99Kgs
6,99€
30 ~ 34,99Kgs
8,99€
35 ~ 39,99Kgs
9,99€
40 ~ 44,99Kgs
11,99€
45 ~ 49,99Kgs
13,49€
50 ~ 54,99Kgs
14,99€
55 ~ 59,99Kgs
16,49€
60 ~ 79,99Kgs
19,99€
80 ~ 99,99Kgs
24,99€
100 ~ 124,99Kgs
29,99€
125 ~ 149,99Kgs
37,99€
150 ~ 199,99Kgs
44,99€
200 ~ 249,99Kgs
54,99€
250 ~ 299,99Kgs
64,99€
300 ~ 349,99Kgs
74,99€
350 ~ 399,99Kgs
79,99€
400 ~ 449,99Kgs
89,99€
450 ~ 499,99Kgs
99,99€
500 ~ 599,99Kgs
119,99€
600 ~ 699,99Kgs
134,99€
700 ~ 799,99Kgs
159,99€
800 ~ 899,99Kgs
184,99€
900 ~ 999,99Kgs
209,99€
1000 ~ 1099,99Kgs
234,99€
>1100Kgs
+25,00€/100Kgs
VASP KIOS POINTS (Box up to 10Kgs)
4,99€
Free shipping
- Shipping offer for purchases sent via NACEX with value over 150€ and up to 20Kg (Except Distribution: >250€ and up to 30Kg).
- Valid only for prepaid orders and deliveries in Portugal Continental.
- The shipping offer campaign is only valid for one daily order per customer, only for products with available stock.
Delivery to the indicated address
Portugal Continental
Street deliveries
Large Appliances
25,99€
Heat Pumps
34,99€
TV > 65” & < 85”
19,99€
TV >= 85” & < 100”
29,99€
TV >= 100”
39,99€
American Fridge (Side by Side)
39,99€
Motorcycles / Scooters / Buggies
129,99€
Mattresses
19,99€
Home deliveries (No Installation)
Large Appliances & TV <= 55”
44,99€
TV > 55” & <= 65”
84,99€
TV > 65” & < 85”
139,99€
TV >= 85” & < 100”
149,99€
TV >= 100”
159,99€
American Fridge (Side by Side)
84,99€
Home deliveries (With installation)
Large Appliances & TV <= 55”
54,99€
TV > 55” & < 65”
99,99€
TV > 65” & < 85”
149,99€
TV >= 85” & < 100”
159,99€
TV >= 100”
169,99€
American Fridge (Side by Side)
99,99€
Built-in (Additional to delivery with installation)
Refrigerators
On request
Washer/Dryer
On request
WHAT DOES THE INSTALLATION INCLUDE?
Refrigerators / Freezers / Freezers and Chests / Side-by-Side (SBS)
✓ Unpacking
✓ Installation
✓ Water connection (
SBS only)
✓ Electrical connection
✓ Installation and adjustment of the feet
✓ Collection of the old ones
✓ Installation/removal of doors (
SBS only)
Washing Machine / Dryer / Dishwasher
✓ Unpacking
✓ Installation
✓ Water connection
✓ Electrical connection
✓ Installation and adjustment of the feet
✓ Removal of the old one
✓ Removal of the top
Wine cellars
✓ Unpacking
✓ Installation
✓ Electrical connection
✓ Installation and adjustment of the feet
✓ Collection of the old
Cooling Display Cases
✓ Unpacking
✓ Installation
✓ Water connection
✓ Electrical connection
✓ Installation and adjustment of the feet
✓ Collection of the old
Conditions Logic
- The values shown are per unit purchased.
- The application of silicone or other insulators is not considered.
- Technical equipment installations (installation of gas-powered items, equipment with loose/stripped cables, etc.) in the recipient's home are not considered.
- Any fixing of items to walls or similar items in the recipient's home is not considered.
- Installation of items may be performed on a date after delivery, to be agreed upon between the customer and the carrier, and the installation location must be vacant.
- Collection of old equipment will only be carried out if it is of the same type. The item must be properly cleaned and ready for collection (not plugged in, without water or ice).
- Large household appliances include: refrigerators, freezers, chests, refrigerators, wine cellars, dishwashers/washing machines, refrigerated display cases, etc.
- It is the customer's sole responsibility to ensure that the type and dimensions of the items purchased are compatible with the access to the delivery/installation location. In the event of delivery difficulties due to location access preventing the item from being moved, Castro Eletrônica will decline any responsibility and will charge the customer with any costs associated with the relocation.
Registered mail
Madeira and Azores
Prepayment
12,50€
- Only available for shipments with a maximum weight of 2 kg, the sum of all sides of which does not exceed 90 cm and the longest side is a maximum of 60 cm.
Sea Cargo
Madeira and Azores
Prepayment
0 ~ 9,99Kg
30,00€
10 ~ 19,99Kg
35,00€
20 ~ 29,99Kg
45,00€
30 ~ 49,99Kg
50,00€
50 ~ 99,99Kg
60,00€
>100Kg
+0,65€
- Ratio between weight and cubic content, that is, 1m³ is equivalent to 250Kg.
- For shipments with delivery outside the locations indicated in the table above, the value in postage will have to be consulted individually.
Delivery to the indicated address
Spain
Prepayment
0 ~ 1,99Kg
6,99€
2 ~ 4,99Kg
7,99€
5 ~ 9,99Kg
9,99€
10 ~ 14,99Kg
17,99€
15 ~ 19,99Kg
21,49€
20 ~ 24,99Kg
29,99€
25 ~ 29,99Kg
34,99€
30 ~ 34,99Kg
37,99€
35 ~ 39,99Kg
39,99€
+5Kg*
6,99€
- You will be able to schedule shipping/in-store pickup for when it is most convenient for you.
Weeks
1 Week
9,99€
2 Weeks
9,99€
3 Weeks
12,99€
Months
1 Month
14,99€
2 Months
39,99€
3 Months
49,99€
4 Months
49,99€
5 Months
69,99€
6 Months
69,99€
7 Months
89,99€
8 Months
99,99€
9 Months
99,99€
10 Months
99,99€
11 Months
99,99€
12 Months
99,99€
Additional notes:
- All fragile service adds €2.99. The Fragile Service is a service that makes the handling of the equipment in our warehouse is carried out in a more delicate way and in a distinct zone. At the carrier, there is also this care and the article does not come into machines or mats, always being handled by an employee, which translates into a lower chance of damage. This service does not add any kind additional packaging/labeling to avoid damaging the product's original packaging.
- For shipments to the Islands, some products may have to be shipped by boat, as they are considered potentially dangerous, such as sprays, batteries, among others.
- It is only possible to deliver 1-pack orders at Vasp Kios Points, so orders with this delivery method and with more than 1 package will be automatically sent to the customer's address.
- In online purchases of household appliances/others, acceptance of used items depends on the available cargo space by the transport company and only for the personalized home delivery service (premium services).
- *+Kg: For each additional Kg, the value indicated in the corresponding table is added.
- Deliveries at Kios points do not enjoy free shipping and only are available for delivery in mainland Portugal.
- For more information, contact us via email [email protected].
- All values shown on this page include VAT at the current legal rate.
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