Online Dispute Resolution

ONLINE DISPUTE RESOLUTION

The European Union has created a website to help consumers present their complaints about any litigation in which they are involved. In this context, CASTRO ELECTRÓNICA provides all the information so that you can exercise your right to complain to a official, third and impartial entity to the process.
Thus, if you were dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to solve the situation, you can access this official website and expose your objection.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have when their disposal to appeal and official entities that help them in the resolution, or orientation of some conflict, before opening litigious cases in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to intervene as intermediary between you and the merchant who is the subject of your complaint. The intermediary may suggest a solution to your grievance, impose a solution on both parties or bring the parties together to find a solution.
Maybe you know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'. Alternative dispute resolution is generally less expensive, less formal and faster than than the judicial route.

Suggestions from Alternative Dispute Resolution Entities:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt/pt/

CICAP - Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6
4050-225 PORTO
Telefone: 22 550 83 49
Email: [email protected]